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Front Desk Agent

2 months ago

Truckee, United States Vail Resorts Full time
Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits
  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
Job Summary:

As a Front Desk Agent, you are the face of Northstar Lodging. You are the first point of contact for our guests and you take pride in making their stays relaxing and memorable. If you are new to hospitality, the front desk agent is a great position to start in with lots of opportunity for growth.

Northstar Lodging is a Vail Resorts owned Property Management Company for Short Term Vacation Rentals offering over 100 properties at Northstar Resort. We cater to a wide variety of guests, most commonly families and weekend getaways from surrounding areas. Our properties range from Studio or Multi-Bedroom Condos to Hotel Style Rooms to 4 Bedroom Private Residences.

Job Specifications:
  • Outlet: Property Management
  • Expected Pay Range: $20.00 - $22.04 / hour
  • Shift & Schedule Availability: Full Time, must be available to work holidays and weekends
  • Skill Level: Entry
Job Responsibilities:
  • Work together with the Front Desk Team to complete the daily checklist
  • Communicate in a professional and friendly manner with guests and other departments through: In person, phone, email, and Alice texting service
  • Check guests in and out using IQware software and following all policies
  • Take and fulfill guest requests
  • Resolve any guest issues
  • Maintain a professional appearance and demeanor at all times both of your person and the lobby
  • Process billing for reservations and help resolve discrepancies with guest bills
  • Other duties as assigned
Job Requirements:
  • Must be able to communicate fluently in English (written and verbal)
  • Friendly, strong people skills
  • Strong computer skills
Preferred Skills:
  • Prior front desk experience


The expected pay range is $20.00 - $22.04. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504430
Reference Date: 08/22/2024
Job Code Function: