Hotel Operations Manager

4 days ago


Reston, Virginia, United States Hotel Bothwell, an Ascend Hotel Collection Member Full time

About Hotel Bothwell

Hotel Bothwell, an Ascend Hotel Collection Member, is a historic hotel within the Choice Hotels International Franchise. We provide a unique and memorable experience for our guests with our historic and elegant accommodations, modern amenities, and exceptional customer service.


Role Overview

This is a full-time on-site role for a General Manager at Hotel Bothwell. The General Manager will be responsible for overseeing all operations of the hotel, including managing staff, ensuring guest satisfaction, maintaining profitability, compliance with corporate and franchise requirements, and onsite event planning.


Key Responsibilities

  • Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance
  • Manage staff, including hiring, training, and performance evaluations
  • Ensure guest satisfaction through excellent customer service and prompt issue resolution
  • Maintain profitability through effective cost control and revenue management
  • Comply with corporate and franchise requirements, including quality standards and brand guidelines
  • Plan and execute successful events and meetings


Requirements

  • Experience in hotel management or a related field
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to make strategic decisions and solve problems
  • Knowledge of hospitality industry standards and best practices


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