Customer Success Manager
4 weeks ago
Allego is a rapidly growing SaaS technology company that empowers sales teams with the skills and knowledge needed to excel in every selling situation.
We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to succeed.
As a Customer Success Manager, you will play a critical role in Allego's growth by delivering exceptional customer experiences and driving adoption of our platform.
You will be responsible for managing a portfolio of customers, from onboarding and implementation to training and use case expansion. You will use a consultative approach to serve as a trusted advisor to your customers, guiding them through the expanded use of the Allego blueprint.
You will partner with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal. You will also act as the product expert, customer advocate, and liaison between your customers and Allego's Product Management team.
Requirements:
The experience you'll bring:
5 years experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management preferred.
Strong project management experience in client relations/account management with a consultative approach.
Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth.
Excellent communication skills, both written and verbal, with experience in individual and group presentations.
Strong interpersonal skills with a track record of building positive relationships.
Skilled in cross-functional leadership and team coordination.
Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
Detail-oriented and quality-focused.
Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude.
Bachelor's degree or equivalent preferred, but not required.
Proficient in Google Suite, , and Microsoft Office; experience with Outlook, Excel, Word, and PowerPoint is a plus.
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