Senior Customer Success Manager

4 weeks ago


Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time
Customer Success at ZoomInfo

At ZoomInfo, we're committed to delivering exceptional customer experiences that drive growth and success. As a Senior Customer Success Manager, you'll play a critical role in ensuring our Enterprise and Strategic clients achieve their goals through our innovative technology platform.

Key Responsibilities:

Become a subject matter expert on ZoomInfo's marketing solutions and leverage that knowledge to drive client success
Develop and maintain a book of high-complexity, high-value client engagements
Provide strategic recommendations and best practices to clients based on industry and product-focused knowledge
Collaborate with cross-functional teams to solve complex client problems and drive procedural standardization
Identify revenue growth opportunities through service delivery innovation

What We're Looking For:

5+ years of professional experience in digital advertising, SaaS, delivery, or professional services
Proven ability to manage cross-functional projects and drive client success
Strong business acumen and analytical skills
Excellent communication and interpersonal skills
Passion for customer service and a drive to deliver exceptional results

About ZoomInfo

ZoomInfo is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. Our innovative technology delivers accurate, real-time data, insights, and solutions to over 35,000 companies worldwide. We're committed to equal employment opportunities and welcome applicants from diverse backgrounds.

  • Waltham, Massachusetts, United States Rocket Software Full time

    Job Title: Senior Customer Success ManagerAbout the Role:We are seeking an experienced Senior Customer Success Manager to join our team at Rocket Software. As a Senior Customer Success Manager, you will be responsible for driving customer success and growth across our customer base. You will work closely with our sales team to ensure seamless onboarding and...


  • Waltham, Massachusetts, United States allego Full time

    Unlock Customer Success with AllegoAllego is a pioneering SaaS technology company revolutionizing the way sales teams learn and grow. As a key member of our Customer Success team, you will play a vital role in driving customer adoption and growth.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our fast-paced...


  • Waltham, Massachusetts, United States Allego Full time

    Allego is a rapidly growing SaaS technology company that empowers sales teams with the skills and knowledge needed to excel in every selling situation.We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to succeed.As a Customer...


  • Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the Role:We are seeking a highly skilled Customer Success Manager II to join our team at ZoomInfo. As a key member of our customer success team, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our customers.Key Responsibilities:Develop and execute strategic account plans to...


  • Waltham, Massachusetts, United States Buyers Edge Platform, LLC Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Buyers Edge Platform, LLC. As a key member of our organization, you will be responsible for managing new client accounts and working closely with clients to add additional cost savings programs.Your Impact:Establish and deepen relationships with clients by...


  • Waltham, Massachusetts, United States Benchmark Senior Living Full time

    Job SummaryThe Director of Investments will be a key member of the Investments department, reporting directly to the Vice President of Investments. This role will involve working closely with the Investments team to source and underwrite new acquisition opportunities, capitalize existing portfolios, and refinance existing assets. The successful candidate...


  • Waltham, Massachusetts, United States ServiceNow Full time

    About the RoleWe are seeking a highly experienced Customer Outcomes Senior Success Architect to join our Customer Outcomes team. As a key member of our team, you will be responsible for developing C-level executive relationships and relationship management across 1-3 customers.The overriding objective for the Success Architect will be to improve Customer...


  • Waltham, Massachusetts, United States NetApp Full time

    Job Title: Senior Technical Product ManagerNetApp is seeking a highly skilled Senior Technical Product Manager to lead the development and execution of product strategies and roadmaps for our Cloud Insights platform. As a key member of our product team, you will be responsible for defining and prioritizing product features and requirements, collaborating...


  • Waltham, Massachusetts, United States Constant Contact Full time

    Job SummaryWe are seeking a highly experienced Senior Quality Engineering Manager to lead our Quality Engineering team in delivering high-quality software products that meet the needs of our customers. The successful candidate will have a proven track record of leading cross-functional teams and driving quality engineering initiatives that result in...


  • Waltham, Massachusetts, United States Evident Scientific Full time

    Job Title: Marketing Manager, SeniorJob Summary:We are seeking a highly skilled Marketing Manager, Senior to join our team at Evident Scientific. As a key member of our marketing team, you will be responsible for developing and executing marketing strategies to drive business growth and revenue.Key Responsibilities:Develop and implement marketing campaigns...


  • Waltham, Massachusetts, United States Naveris Full time

    Job Title: Senior Commercial Analytics ManagerNaveris is seeking a highly skilled Senior Commercial Analytics Manager to join our Business Operations and Commercial teams. The ideal candidate will have a strong background in commercial operations and analytics, with experience in managing cross-functional teams and driving business growth.Key...


  • Waltham, Massachusetts, United States SS&C Technologies Full time

    Job DescriptionAs a seasoned professional in sales and renewals, you will lead a team of account managers in delivering exceptional results for our clients. Your goal will be to solve for the client, ensuring their needs are met and exceeded.Key Responsibilities:Manage a team of account managers to drive renewal and growth targetsCollaborate with...


  • Waltham, Massachusetts, United States Deciphera Pharmaceuticals Full time

    Job DescriptionDeciphera Pharmaceuticals, a biopharmaceutical company, is seeking a highly skilled Regulatory CMC Senior Manager to join its growing Post-Approval Group within the Regulatory Affairs Organization. The primary responsibility of this position is to lead and execute post-approval CMC regulatory activities in support of Deciphera's globally...


  • Waltham, Massachusetts, United States Imprivata Full time

    Imprivata is seeking a Senior Territory Manager to contribute to the growth and expansion of the CRO function.The Senior Territory Manager will oversee territory plans and strategy, increasing sales productivity, efficiency, and driving growth for Imprivata.This role is responsible for establishing territory management strategy, governance, and plan, as well...

  • Senior Data Engineer

    3 weeks ago


    Waltham, Massachusetts, United States Senior Data Engineer Full time

    We are seeking a skilled Senior Data Engineer to join our team at Scipher Medicine, a precision immunology company that utilizes AI and network science to match patients with the most effective therapies. Our flagship product, PrismRA, is a blood-based test predicting whether a patient with RA will likely respond to anti-TNF therapy. We are also developing...


  • Waltham, Massachusetts, United States Factory Mutual Insurance Company Full time

    Job SummaryWe are seeking a highly experienced Senior Portfolio Manager to lead our External Investment Management Public Fixed Income team. As a key member of our Investments leadership team, you will be responsible for managing a significant portion of our externally managed public fixed income portfolio, with a focus on portfolio construction, risk...


  • Waltham, Massachusetts, United States Imprivata Full time

    Job SummaryThe Senior Territory Manager is a key role on the GTM, Sales Operations team responsible for contributing to the growth and expansion of the CRO function at Imprivata.This role is highly visible and critical to driving strategic initiatives for the sales organization.The Senior Territory Manager will oversee territory plans and strategy to...


  • Waltham, Massachusetts, United States Apellis Full time

    Job Title: Senior Manager, Cost AccountingApellis Pharmaceuticals, Inc. is seeking a highly skilled Senior Manager, Cost Accounting to join our team. The successful candidate will be responsible for leading the overall costing function, developing and maintaining standard costs, analyzing variances, and performing routine and ad hoc reconciliations.Key...


  • Waltham, Massachusetts, United States Clinical Dynamix Full time

    Job SummaryWe are seeking a highly experienced Senior Clinical Trial Manager to lead the execution of clinical studies on schedule and on budget. The successful candidate will be responsible for ensuring studies are conducted efficiently and with quality, adhering to timelines and budget, and in alignment with the company's strategic goals.Key...


  • Waltham, Massachusetts, United States Boston Scientific Full time

    About the Role:We are seeking a highly motivated and experienced Senior Product Manager to join our dynamic team. This candidate is responsible for developing and driving key marketing and business objectives for Boston Scientific's Global Electrophysiology (EP) Product Portfolio, with a focus on upstream marketing and Pulsed-Field Ablation (PFA) product...