General Manager

1 week ago


SaintMaudez, Bretagne, United States Hand & Stone - FGG Spas Full time
Job Title: General Manager

We are seeking a highly motivated and experienced General Manager to lead our Hand & Stone Massage and Facial Spa location in Alexandria, VA. As a General Manager, you will be responsible for driving sales performance, growing the business, and ensuring an exceptional customer experience.

Key Responsibilities:
  • Provide an excellent customer experience through phone calls, appointments, and membership sales and management
  • Oversee and manage daily spa operations, including sales performance and team management
  • Recruit, hire, and develop talented spa professionals
  • Train, monitor, and coach performance to achieve sales goals and incentives
  • Passionately promote products and services to drive sales growth
  • Communicate with the Service Provider team to maximize appointment book and drive revenue
  • Find opportunities for grassroots marketing and local community connections to drive business growth
  • Perform administrative duties, including reporting, P&L analysis, payroll, cash handling, inventory, and ordering
Requirements:
  • Proven passion for communicating with people and driving sales growth
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Excellent verbal and written communication skills
  • A fast learner with a positive attitude and ability to work independently
  • Computer proficiency and knowledge of retail/appointment booking computer systems
  • A strong team player with exceptional organizational skills and attention to detail
  • Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC:

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating over 58 locations across 8 states. We offer a competitive compensation structure, including base salary and performance-based bonuses, as well as a comprehensive benefits package, including medical, vision, dental, life, and supplemental insurances. We are a family-owned operation that prioritizes our people and offers opportunities for professional growth and development.



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