General Manager
1 week ago
We are seeking a highly motivated and experienced General Manager to lead our Hand & Stone Massage and Facial Spa location in Alexandria, VA. As a General Manager, you will be responsible for driving sales performance, growing the business, and ensuring an exceptional customer experience.
Key Responsibilities:- Provide an excellent customer experience through phone calls, appointments, and membership sales and management
- Oversee and manage daily spa operations, including sales performance and team management
- Recruit, hire, and develop talented spa professionals
- Train, monitor, and coach performance to achieve sales goals and incentives
- Passionately promote products and services to drive sales growth
- Communicate with the Service Provider team to maximize appointment book and drive revenue
- Find opportunities for grassroots marketing and local community connections to drive business growth
- Perform administrative duties, including reporting, P&L analysis, payroll, cash handling, inventory, and ordering
- Proven passion for communicating with people and driving sales growth
- Ability to work flexible hours, including nights, weekends, and holidays
- Excellent verbal and written communication skills
- A fast learner with a positive attitude and ability to work independently
- Computer proficiency and knowledge of retail/appointment booking computer systems
- A strong team player with exceptional organizational skills and attention to detail
- Critical thinking skills, including customer conflict resolution
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating over 58 locations across 8 states. We offer a competitive compensation structure, including base salary and performance-based bonuses, as well as a comprehensive benefits package, including medical, vision, dental, life, and supplemental insurances. We are a family-owned operation that prioritizes our people and offers opportunities for professional growth and development.
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Assistant General Manager
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Assistant Spa Manager
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Saint-Maudez, Bretagne, United States Hand & Stone - FGG Spas Full timeJob Title: Assistant Spa ManagerWe are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand & Stone Massage and Facial Spa in Alexandria, VA. As a key member of our management team, you will be responsible for driving sales performance, coaching and training staff, and ensuring exceptional customer experiences.Key...
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Assistant Spa Manager
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