Assistant General Manager

1 month ago


SaintMaudez, Bretagne, United States Hand & Stone - FGG Spas Full time
Job Description

We are seeking a highly motivated and experienced Spa Operations Manager to join our team at Hand & Stone - FGG Spas. As a key member of our management team, you will be responsible for driving sales performance, coaching and training staff, and ensuring exceptional customer experiences.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service and experiences to all guests and members, ensuring their needs are met and exceeded.
  • Sales Performance: Maintain personal sales performance, meeting or exceeding expectations, and drive key metrics to achieve business goals.
  • Operations Management: Oversee and manage daily operations of the front desk, including administrative duties, reporting, and cash handling.
  • Team Development: Assist in the recruiting, hiring, onboarding, and training process, and train, monitor, and coach staff to achieve performance goals.
  • Membership Education and Sales: Educate and sell membership programs, including sales goals and incentives, to drive business growth.
  • Product Promotion: Passionately promote products and services to drive sales and revenue growth.
Requirements:
  • Leadership Experience: 13 years of leadership experience, with a proven track record of driving sales performance and team development.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with staff, customers, and management.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and holidays, and occasional travel for training sessions, conferences, and business meetings.
  • Computer Skills: Proficiency in retail and appointment booking computer systems, with the ability to learn new systems quickly.
  • Teamwork: Strong team player with the ability to work independently under minimal supervision, with exceptional organizational skills and attention to detail.
Compensation Package:
  • Base Salary: Enjoy a competitive base hourly rate ranging from $16-$18, tailored to reflect your experience and skills.
  • Bonus: Earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements.
  • Commission: Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance.

We offer a competitive compensation package designed to reward your contributions and drive your success. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.


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