Patient Services Associate

5 days ago


West Chester, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate

Penn Medicine is committed to delivering exceptional patient care and experiences. As a Patient Services Associate, you will play a vital role in supporting our clinical teams and ensuring seamless patient interactions.

Key Responsibilities:
  • Manage patient arrivals and departures, ensuring timely and efficient processing.
  • Handle patient inquiries and concerns, providing empathetic and professional support.
  • Coordinate patient appointments, updates, and billing information.
  • Perform point-of-service activities, including collecting copays and updating patient records.
  • Communicate effectively with patients regarding wait times and flow.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of medical office experience or customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
Preferred Qualifications:
  • Knowledge of third-party insurance coverage guidelines.
  • EMR skills and experience with Epic registration.
  • Bachelor's degree preferred.

Penn Medicine offers a comprehensive benefits package, including tuition assistance and a prepaid tuition program. We are an equal opportunity employer and welcome applications from diverse candidates.



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