Salesforce Solutions Expert

2 weeks ago

Irvine, California, United States Pacific Power Source, Inc. Full time

Position Overview

As the Senior Salesforce Administrator and hands-on Solution Architect at Pacific Power Source, you will take charge of our Salesforce ecosystem to empower our global sales, marketing, and customer service divisions. Your Salesforce proficiency will be pivotal in enhancing user experience, optimizing workflows, and maintaining data accuracy. We seek a seasoned, proactive contributor who can pinpoint opportunities for business process enhancement and facilitate collaboration across sales, marketing, and service through effective Salesforce utilization. The ideal candidate is an analytical thinker and a collaborative team member passionate about leveraging Salesforce for organizational success.

Key Responsibilities:

· Administration and Support: Oversee Salesforce platform configurations, user setup, roles, profiles, permissions, and access controls. Provide continuous support for users, addressing inquiries and resolving issues.

· Data Management: Maintain data integrity through regular audits, cleanup, and deduplication efforts. Design and manage reports and dashboards to deliver actionable insights to stakeholders.

· Customization and Integration: Tailor Salesforce to fulfill business requirements by developing custom objects, fields, record types, and page layouts. Collaborate with the IT department to integrate Salesforce with other internal and external systems.

· User Training and Documentation: Create training materials and conduct sessions for new users. Keep comprehensive documentation of processes and best practices.

· Process Automation: Identify opportunities for process enhancements and automate repetitive tasks using tools like Process Builder, Flow, and Apex triggers.

· Change Management: Manage all activities related to changes within Salesforce, including modifications to business processes and technology. Advocate for Pacific's transition to new AI applications within Salesforce.

· Stakeholder Collaboration: Collaborate closely with cross-functional teams (Sales, Marketing, Customer Service) to gather requirements and implement solutions that align with business objectives.

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field (or equivalent work experience).

• Proven experience as a Salesforce Administrator (minimum of 5 years).

• Salesforce Administrator Certification (required).

• Marketing Cloud Administrator (strongly preferred).

• Strong understanding of Salesforce data model, security model, and reporting capabilities and limitations.

• Proficiency in business analysis and process design.

• Excellent problem-solving skills and meticulous attention to detail.

• Strong communication and interpersonal skills, able to work effectively with both technical and non-technical stakeholders.

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