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Salesforce Solutions Specialist

2 months ago

Irvine, California, United States Pacific Power Source, Inc. Full time

Position Overview

As the Senior Salesforce Administrator and Solution Architect at Pacific Power Source, Inc., you will take charge of our Salesforce ecosystem to empower our global sales, marketing, and customer service divisions. Your Salesforce proficiency will be instrumental in enhancing user engagement, optimizing workflows, and maintaining data accuracy. We seek a seasoned, proactive contributor who can pinpoint opportunities for operational enhancements and connect sales, marketing, and service through effective Salesforce utilization. The perfect candidate is an analytical thinker and a collaborative team member with a commitment to leveraging Salesforce for organizational success.

Key Responsibilities:

· Administration and Support: Oversee Salesforce platform settings, user configurations, roles, profiles, permissions, and access management. Provide continuous support to users, resolving inquiries and troubleshooting challenges.

· Data Management: Maintain data accuracy through regular audits, cleanup, and deduplication efforts. Create and manage reports and dashboards to deliver actionable insights to stakeholders.

· Customization and Integration: Tailor Salesforce to fulfill business requirements by developing custom objects, fields, record types, and page layouts. Collaborate with the IT department to integrate Salesforce with other internal and external systems.

· User Training and Documentation: Produce training materials and facilitate training sessions for new users. Keep comprehensive documentation of processes and best practices.

· Process Automation: Identify areas for process enhancements and automate repetitive tasks using tools such as Process Builder, Flow, and Apex triggers.

· Change Management: Manage all activities related to changes within Salesforce, including modifications to business processes and technology. Advocate for Pacific's transition to new AI applications within Salesforce.

· Stakeholder Collaboration: Collaborate closely with cross-functional teams (Sales, Marketing, Customer Service) to gather requirements and implement solutions that align with business goals.

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related discipline (or equivalent professional experience).

• Minimum of 5 years of proven experience as a Salesforce Administrator.

• Salesforce Administrator Certification (mandatory).

• Marketing Cloud Administrator Certification (highly preferred).

• Strong grasp of Salesforce data architecture, security framework, and reporting capabilities and limitations.

• Proficient in business analysis and process design.

• Exceptional problem-solving abilities and meticulous attention to detail.

• Strong communication and interpersonal skills, capable of working effectively with both technical and non-technical stakeholders.