Mystery Shopper for Leading Roofing Firm

2 weeks ago


Myrtle Beach, South Carolina, United States United Contractors Roofing Full time
Job Overview

Position Title: Secret Shopper - Roofing Consultant Evaluator

Compensation: $250 flat rate

Role Summary:

As a Secret Shopper for a prominent roofing company, you will be instrumental in evaluating and improving the customer service experience delivered by our Roofing Consultants. Your role involves interacting with these consultants while posing as a potential client, allowing you to assess their performance, product knowledge, communication abilities, and compliance with company standards. Your feedback will be vital in upholding exceptional service quality and identifying opportunities for enhancement.

Key Responsibilities:

  • Customer Interaction Assessment: Engage with roofing consultants to evaluate their professionalism, approach, and overall service delivery.
  • Communication Evaluation: Analyze the effectiveness of the consultant's communication skills, focusing on their ability to listen, comprehend customer needs, and provide clear, concise information.
  • Protocol Compliance: Ensure that consultants adhere to company guidelines and best practices in presenting solutions, managing objections, and finalizing sales.
  • Confidentiality Maintenance: Uphold confidentiality regarding your role and the insights gathered during evaluations.

Qualifications:

  • Must be willing to operate from home in designated areas.

Safety Measures:

To ensure the safety of both secret shoppers and the company during evaluations, the following protocols will be implemented:

  1. Comprehensive Training: All secret shoppers will undergo extensive training on safety protocols relevant to roofing consultations, including hazard recognition and reporting procedures.
  2. Consultant and Location Pre-Screening: Roofing consultants will be vetted for safety compliance, and evaluations will only occur in pre-approved locations.
  3. Clear Communication Channels: Secret shoppers will have direct access to a safety officer for immediate support in case of safety concerns.

For further details about this opportunity, please refer to the relevant channels.



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