Customer Service Team Lead

4 weeks ago


San Diego, California, United States Floor & Decor Full time
Customer Service Supervisor Role at Floor & Decor

As a Customer Service Supervisor at Floor & Decor, you will be responsible for providing direction to all Customer Service Associates to ensure a highly attentive level of customer service. You will also demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures. Additionally, you will process customers at checkout and handle customer refunds and exchanges. This role requires strong leadership and communication skills to effectively manage a team and provide excellent customer service.

Key Responsibilities:
  • Provide direction to Customer Service Associates
  • Demonstrate understanding of customer service standard operating procedures
  • Process customers at checkout
  • Handle customer refunds and exchanges

Why Work at Floor & Decor?

At Floor & Decor, we are committed to providing our customers with an exceptional shopping experience. As a Customer Service Supervisor, you will play a critical role in achieving this goal by leading a team of Customer Service Associates and ensuring that our customers receive the highest level of service. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.

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