Customer Experience Team Lead

5 hours ago


San Jose, California, United States Crate&Barrel Full time
Customer Experience Team Lead

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Team Lead. In this role, you will be responsible for leading a team of sales associates to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Lead a team of sales associates to achieve sales goals and provide exceptional customer service
  • Develop and implement strategies to improve customer engagement and loyalty
  • Collaborate with the Assistant Store Leader to train and develop associates on product knowledge and sales techniques
  • Monitor sales floor activity and adjust staffing as needed to ensure every customer receives personal attention

Requirements:

  • 1+ years of customer service or retail experience
  • Strong communication and interpersonal skills
  • Ability to work flexible hours, including evenings and weekends

What We Offer:

  • Competitive hourly rate: $17.00 - $25.88
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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