Patient Access Coordinator

7 days ago


Somerset, New Jersey, United States RWJBarnabas Health Full time
Job Title: Patient Access Representative

Job Summary:

RWJBarnabas Health is seeking a Patient Access Representative to provide exceptional service to patients and caregivers, referring providers, and staff. The successful candidate will manage all incoming calls, external and internal referrals for appointment scheduling, and ensure accurate demographic, financial, referral/authorization, clinical, and other registration data is collected and communicated appropriately.

Key Responsibilities:

  • Schedule and confirm patient care appointments across all clinical areas and specialties
  • Verify insurance eligibility and gather detailed information required for registration and patient charting
  • Accurately document patient information, questions, or notes in the Electronic Medical Record (EMR) system
  • Demonstrate exceptional customer service and telephone etiquette at all times
  • Promptly handle patient complaints, issues, or problems and escalate to Supervisor or department as appropriate
  • Maintain confidentiality and legal/ethical guidelines for safeguarding patient and proprietary system information

Requirements:

  • High School Diploma or General Education Degree (GED)
  • One to three (1-3) years of Customer Service Experience
  • Computer and Microsoft Office proficiency
  • Excellent verbal and written communication skills
  • Ability to talk and type simultaneously

Preferred Qualifications:

  • Associates Degree or Bachelor's Degree
  • High volume phone or call center experience
  • Experience in healthcare
  • Ability and interest to learn clinical information and criteria
  • Flexibility to work any shift during operating hours and to work from home as warranted
  • Knowledge of Medical Terminology

Work Environment:

This position is primarily remote, but the first 5 weeks of training will be in person. After successful completion of training, you will work remotely but will be required to come into the office as needed.

Equal Opportunity Employer:

RWJBarnabas Health is an Equal Opportunity Employer.



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