Call Center Operations Supervisor

4 days ago

Somerset, New Jersey, United States Conduent Patient Access Solutions, LLC Full time
Job Summary

The Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents, responsible for day-to-day operations, call center performance, metric/KPI management, and overall execution. This role is ideal for someone who loves a challenge, wants to roll up their sleeves, learn, grow, and become part of an exceptional team.

Key Responsibilities
  • Conduct patient services operations as assigned.
  • Accountable for team compliance in a complex specialty pharmaceutical product patient assistance services program.
  • Responsible for the delivery of the KPIs of the immediate team, including quality, customer satisfaction, productivity, and compliance parameters.
  • Deliver regular and timely call monitoring, coaching, and feedback to the team members to enhance performance.
  • Ensure proper and timely dissemination of all processes and business updates to the team, based on client requirements and organization standard operating procedures.
  • Supervise the team members, identifying and addressing developmental issues, coaching opportunities, and recommending training interventions.
  • Accountable for analyzing known best practices for continuous improvement.
  • Responsible for the enforcement of organizational policies and procedures to ensure compliance.
  • Responsible for day-to-day operations, call center performance, and metric/KPI management.
  • Client escalations are required.
  • Contribute to Overall Program Strategic Vision and Plan.
  • Special Projects and reporting as required.
  • Makes Recommendations for improving operations/call center/process/procedures and overall team effectiveness/efficiencies.
  • Staffing attendance and adherence to schedule accountability.
  • Communication lead to respective teams.
  • Team Motivator, ambassador of / with overarching Strategy of Cultural / Environmental Improvements.
Requirements
  • Bachelors' or higher college degree or clearly documented certification of equivalent education.
  • Functional knowledge of healthcare industry products and service processes.
  • Minimum of five (5) years personally achieving defined metrics within a call center or operations center.
  • Minimum of two (2) years leading others to achieve defined metrics in a call center or operations center.
Preferred Experience
  • Healthcare industry experience.
Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

Perks and Rewards
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.
Equal Opportunity Employer

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

  • Call Center Operations Supervisor

    4 weeks ago

    Somerset, New Jersey, United States Conduent Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents. The Supervisors are responsible for the day-to-day operations, call center performance, metric/KPI Management and overall execution. They will also be accountable for team's respective performance and are expected to successfully, coach, develop, motivate,...

  • Call Center Operations Supervisor

    4 weeks ago

    Somerset, New Jersey, United States Conduent Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents. The Supervisors are responsible for the day-to-day operations, call center performance, metric/KPI Management and overall execution. They will also be accountable for team's respective performance and are expected to successfully, coach, develop, motivate,...

  • Call Center Operations Supervisor

    3 weeks ago

    Somerset, New Jersey, United States Conduent Patient Access Solutions, LLC Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents, responsible for day-to-day operations, call center performance, metric/KPI management, and overall execution. This role requires a strong leader who can coach, develop, motivate, and inspire high performance, quality guidelines, policy adherence, and goal...

  • Call Center Operations Supervisor

    4 weeks ago

    Somerset, New Jersey, United States Conduent Patient Access Solutions, LLC Full time

    Job SummaryThe Call Center Operations Supervisor will lead a team of approximately fifteen (15) agents, responsible for day-to-day operations, call center performance, metric/KPI management, and overall execution. This role requires a strong leader who can coach, develop, motivate, and inspire high performance, quality guidelines, policy adherence, and goal...

  • Warehouse Operations Supervisor

    2 weeks ago

    Somerset, New Jersey, United States LX Pantos America, Inc Full time

    Job Title: Warehouse Operations SupervisorLX Pantos America, Inc. is seeking a highly motivated Warehouse Operations Supervisor to join our team at our New Jersey distribution center. The successful candidate will be responsible for supervising receiving, picking, packing, and shipping activities, as well as maintaining a safe and productive work...

  • Nursing Supervisor

    3 weeks ago

    Somerset, New Jersey, United States RWJBarnabas Health Corporate Services Full time

    Job Overview:The Patient Transfer Center Nurse Supervisor is responsible for overseeing the coordination of patient transfers, ensuring the department operates in accordance with RWJBH system policies. This role prioritizes patient transfers based on acuity, supports staff, and evaluates performance. The supervisor provides oversight and assistance with...

  • Transfer Center Specialist

    3 weeks ago

    Somerset, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Transfer Center SpecialistJoin RWJBarnabas Health as a Transfer Center Specialist and play a vital role in ensuring seamless patient transfers between healthcare facilities. As a key member of our integrated healthcare team, you will work under the direction of a Transfer Center nurse/nurse supervisor to coordinate transfers, transportation, and...

  • Logistics Operations Supervisor

    1 month ago

    Somerset, New Jersey, United States Jobot Full time

    Contract Role - Comprehensive Health BenefitsThis position is hosted by Jobot Consulting.Salary:$30 - $36 per hourAbout the Role:We are seeking a proficient and experienced Logistics Operations Supervisor for our client, a leading entity in the manufacturing sector. This contract role presents a valuable opportunity to manage warehouse activities and ensure...

  • Logistics Operations Supervisor

    1 month ago

    Somerset, New Jersey, United States Jobot Full time

    Contract Role - Comprehensive Health Benefits/ Competitive PayThis Jobot Consulting position is hosted by: Billy MewtonSalary: $30 - $36 per hourAbout Us:We are currently in search of a proficient and experienced Warehouse Supervisor for our client, a leading entity in the manufacturing sector. This contract role presents an exciting chance to manage...

  • Logistics Operations Supervisor

    1 month ago

    Somerset, New Jersey, United States Jobot Full time

    Contract Position - Comprehensive Health Benefits/ Competitive PayThis Jobot Consulting opportunity is presented by: Billy MewtonCompensation: $30 - $36 per hourAbout Us:We are currently on the lookout for a proficient and experienced Warehouse Supervisor for our client, a leading entity in the manufacturing sector. This contract role presents a thrilling...

  • Logistics Operations Supervisor

    1 month ago

    Somerset, New Jersey, United States Jobot Full time

    Contract Role - Comprehensive Health Benefits/ Competitive PayThis Jobot Consulting position is managed by: Billy MewtonSalary: $30 - $36 per hourAbout Us:We are currently in search of a qualified and experienced Warehouse Supervisor for our client, a leading entity in the manufacturing sector. This contract role presents an exciting chance to manage...

  • Logistics Operations Supervisor

    1 month ago

    Somerset, New Jersey, United States Jobot Full time

    Contract Position - Comprehensive Health Benefits/ Competitive PayThis Jobot Consulting opportunity is presented by: Billy MewtonCompensation: $30 - $36 per hourAbout Us:We are actively looking for a qualified and experienced Warehouse Supervisor for our client, a leading entity in the manufacturing sector. This contract role presents a unique chance to...

  • Transfer Center Specialist

    4 weeks ago

    Somerset, New Jersey, United States RWJBarnabas Health Full time

    Job Title: Transfer Center SpecialistAt RWJBarnabas Health, we are seeking a highly skilled and detail-oriented Transfer Center Specialist to join our team. As a key member of our healthcare team, you will play a critical role in ensuring the smooth transfer of patients between facilities.Key Responsibilities:Triage and coordinate patient transfers, ensuring...

  • Asset Protection Supervisor

    4 weeks ago

    Somerset, New Jersey, United States CVS Health Full time

    Job SummaryCVS Health is seeking a highly skilled and experienced Asset Protection Supervisor to join our team. As an Asset Protection Supervisor, you will play a critical role in supporting our Asset Protection programs, policies, and procedures.Key ResponsibilitiesEnsure the security of company assets, including employees, building, product, supplies,...

  • Warehouse Operations Manager

    4 days ago

    Somerset, New Jersey, United States LX Pantos America, Inc Full time

    Warehouse Operations SupervisorLX Pantos America, Inc. is seeking a highly motivated Warehouse Operations Supervisor to join our team at our Somerset, NJ distribution center.Job SummaryThe Warehouse Operations Supervisor will be responsible for overseeing the daily operations of the warehouse, ensuring a safe and productive work environment, and maintaining...

  • Senior Maintenance Supervisor

    1 month ago

    Somerset, New Jersey, United States Malace HR Full time

    Job OverviewThe Senior Maintenance Supervisor will oversee the operations of material handling equipment, specifically focusing on conveyor systems and maintenance tasks.SUMMARY:This role requires a professional capable of guiding fellow technicians, crafting innovative solutions for complex challenges, managing external contractors, and being available for...

  • Janitorial Operations Manager

    2 weeks ago

    Somerset, New Jersey, United States CompoSecure Full time

    Job Title: Janitorial SupervisorAbout CompoSecureCompoSecure is a technology partner to market leaders, fintechs, and consumers, enabling trust for millions of people worldwide. Founded in 2000, the company combines elegance, simplicity, and security to deliver exceptional experiences and peace of mind in the physical and digital world.Job Summary:We are...

  • Warehouse Operations Manager

    4 days ago

    Somerset, New Jersey, United States Jobot Full time

    Warehouse Supervisor Job DescriptionWe are seeking a highly skilled and experienced Warehouse Supervisor to oversee warehouse operations and ensure efficient and effective distribution processes.Key Responsibilities:Supervise daily warehouse operations, including receiving, storing, inventory management, and shipping of goods.Ensure compliance with safety...

  • Front Desk Supervisor

    4 weeks ago

    Somerset, New Jersey, United States Valor Hospitality Full time

    Job Title: Front Desk Supervisor - Hilton Experience RequiredWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Somerset Hills Hotel, a Tapestry Collection by Hilton. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and maintaining a high...

  • Packaging Operator

    2 weeks ago

    Somerset, New Jersey, United States L Oreal USA Full time

    Job Title: Packaging OperatorWe are seeking a skilled Packaging Operator to join our team at L'Oral USA. As a Packaging Operator, you will be responsible for the total operation of all manual, semiautomatic, and automatic packaging lines, including quality control, material procurement, line set up, and adjustment of product within specifications.Key...