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Bilingual Call Center Representative

2 months ago

Jacksonville, Florida, United States Bank of America Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. As a key member of our client service team, you will be responsible for connecting clients with the breadth of solutions that Bank of America offers to help achieve their financial goals.

Key Responsibilities:

  • Build and deepen relationships with clients by uncovering their financial needs and recommending the best products and services to meet those needs.
  • Respond to customer inquiries and concerns, creating customized solutions to meet their needs.
  • Sell and fulfill banking products, including checking and savings accounts, credit cards, and loans.
  • Identify client needs for licensed sales functions and make referrals to Line of Business partners.
  • Manage risk in every business, product, and service transaction, leveraging available tools.

Requirements:

  • Displays passion, commitment, and drive to deliver an exceptional client experience.
  • Commitment to teamwork and the flexibility to work a variety of schedules, including weekends and holidays.
  • Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and handling objections.
  • Comfortable receiving ongoing performance feedback and coaching.
  • Comfortable with ongoing change and learning new technology and processes.
  • Minimum of at least an intermediate level of proficiency with computers.
  • Self-motivated with excellent organizational skills.
  • Strong decision-making and problem-solving skills.

Preferred Qualifications:

  • Experience in the banking or financial industry.
  • Experience working in a call center environment.
  • Experience in telephone sales.

Skills:

  • Attention to Detail.
  • Client Solutions Advisory.
  • Customer and Client Focus.
  • Interpret Relevant Laws, Rules, and Regulations.
  • Adaptability.
  • Client Experience Branding.
  • Customer Service Management.
  • Issue Management.
  • Problem Solving.
  • Active Listening.
  • Business Development.
  • Consulting.
  • Referral Identification.
  • Research.

Education:

High School Diploma / GED / Secondary School or equivalent.

Shift:

2nd shift (United States of America).

Hours Per Week:

40.