Customer Service Representative

4 weeks ago


Jacksonville, Florida, United States UF Health Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at UF Health. As a Customer Service Representative - Call Access Center, you will be responsible for delivering exceptional customer service to patients, staff, and community healthcare providers while handling high-volume incoming phone calls.

Key Responsibilities

  • Provide excellent customer service to patients, staff, and community healthcare providers while handling high-volume incoming phone calls.
  • Act as a patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
  • Perform accurate registration interviews with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties as assigned.
  • Provide patients verbally and through confirmation letters, notification of all appointments to include location, provider, required ancillary services, preparations, and payment requirements.
  • Verify insurance information, benefits, and insurance referral information.
  • Intercede on the patient's behalf as necessary to arrange for special services, such as interpreters for both the hearing impaired and those with language barriers, wheelchairs, and other special transportation needs.

Qualifications

  • 2 years of data entry experience required.
  • 2 years of clerical/customer service experience, ideally in a healthcare-related industry preferred.
  • 1 year of third-party payors and computer experience for inputting data and reviewing patient demographic material preferred.
  • 1 year of call center experience preferred.

Education Requirements

  • High School Diploma or GED equivalent required.

UF Health is an Equal Opportunity Employer and a Drug-Free Workplace.



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