Front of House Staff

4 weeks ago

Costa Mesa, California, United States SIE Culinary Management Group LLC Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our catering team as a Front of House Staff member at SIE Culinary Management Group LLC. This role requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Customer Service:
    • Greet and assist guests upon arrival, ensuring a positive and welcoming atmosphere.
    • Address guest inquiries, provide information about menu items, and accommodate special requests.
    • Monitor guest satisfaction and promptly resolve any issues or concerns.
  • Event Setup and Breakdown:
    • Assist in the setup and arrangement of catering events, including table settings, decorations, and buffet displays.
    • Coordinate with kitchen staff to ensure timely delivery of food and beverages.
    • Efficiently breakdown and clean up after events, ensuring the venue is left in pristine condition.
  • Service Coordination:
    • Work closely with catering managers to execute event plans and timelines.
    • Ensure that food and beverage service aligns with event schedules and client expectations.
    • Coordinate with kitchen and support staff to maintain a smooth flow of service.
  • Quality Control:
    • Monitor food and beverage presentation for adherence to quality standards.
    • Uphold cleanliness and hygiene standards in the front of house area.
    • Perform regular checks to ensure all equipment is in working order.
  • Team Collaboration:
    • Collaborate with kitchen staff, servers, and other team members to deliver a cohesive catering experience.
    • Communicate effectively with team members to address any issues or adjustments during events.
    • Contribute to a positive and collaborative work environment.

Requirements:

  • Previous experience in a customer service or catering role is preferred.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong attention to detail and commitment to maintaining high-quality standards.
  • Flexibility to work evenings, weekends, and holidays as required.

Benefits:

  • Competitive wages
  • Paid vacation and sick leave
  • Holidays and Weekends off
  • Standard operating hours of 7:00 am - 3:30 pm
  • Medical, Dental, and Vision coverage
  • Wellness Program
  • Employee Assistance Program
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • On-the-job training

Work Environment/Physical Demands:

  • Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold for kitchen appliances.
  • Essential physical requirements, such as climbing, standing, bending, stooping, and typing.
  • Physical effort/lifting is medium - up to 50 pounds up to heavy - over 50 pounds.

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