Restaurant General Manager
3 weeks ago
The General Manager is responsible for the overall success of the restaurant, ensuring exceptional guest experiences, managing staff, and driving sales and profits.
Key Responsibilities- Manage and direct the work of FOH management staff and other FOH personnel, including hiring, disciplining, and terminating employees.
- Develop and present an annual business and budget plan, ensuring monthly compliance to budget.
- Exercise discretion and independent judgment with respect to decisions involving the management and operations of FOH Departments.
- Ensure Company approved products are utilized and maintain a good sense of balance, be able to lift, bend, kneel, stoop, and wipe.
- Responsible for payroll for FOH and accurate timekeeping records, and interact verbally and listen attentively to guests, co-workers, and supervisors.
- Strong verbal communication and listening skills required.
- Excellent guest service skills with ability to understand guest needs and ask questions to expedite the handling of requests.
- Must possess excellent leadership and organizational skills, innovative, understand the brand, the industry, and have a good sense for marketing.
- Long term, the GM needs to have good financial understanding and be cognizant of the market in the immediate vicinity of the restaurant so as they can drive sales.
- Must collaborate well with others, have well-developed team building skills, unquestioned integrity, and the experience, confidence, and presence to effectively manage difficult guest situations, interpersonal relationships, and sensitive employee relations issues.
- Hospitality degree preferred; high school diploma required.
- 3-5 years Prior work experience in a restaurant or hospitality position required.
Restaurants generally open 7 days a week; 365 days per year. GMs usually work 50-55 hours a week. Must have the ability to exert fast-paced mobility for entire shifts.
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