Restaurant General Manager

3 weeks ago


Boston, Massachusetts, United States SWRG INC Full time
Job Summary

The General Manager is responsible for the overall success of the restaurant, ensuring exceptional guest experiences, managing staff, and driving sales and profits.

Key Responsibilities
  • Manage and direct the work of FOH management staff and other FOH personnel, including hiring, disciplining, and terminating employees.
  • Develop and present an annual business and budget plan, ensuring monthly compliance to budget.
  • Exercise discretion and independent judgment with respect to decisions involving the management and operations of FOH Departments.
  • Ensure Company approved products are utilized and maintain a good sense of balance, be able to lift, bend, kneel, stoop, and wipe.
  • Responsible for payroll for FOH and accurate timekeeping records, and interact verbally and listen attentively to guests, co-workers, and supervisors.
Requirements
  • Strong verbal communication and listening skills required.
  • Excellent guest service skills with ability to understand guest needs and ask questions to expedite the handling of requests.
  • Must possess excellent leadership and organizational skills, innovative, understand the brand, the industry, and have a good sense for marketing.
  • Long term, the GM needs to have good financial understanding and be cognizant of the market in the immediate vicinity of the restaurant so as they can drive sales.
  • Must collaborate well with others, have well-developed team building skills, unquestioned integrity, and the experience, confidence, and presence to effectively manage difficult guest situations, interpersonal relationships, and sensitive employee relations issues.
Education and Experience
  • Hospitality degree preferred; high school diploma required.
  • 3-5 years Prior work experience in a restaurant or hospitality position required.
Work Environment

Restaurants generally open 7 days a week; 365 days per year. GMs usually work 50-55 hours a week. Must have the ability to exert fast-paced mobility for entire shifts.



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