Patient Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Patient Contact Center Representative to join our team at VSP Vision. As a key member of our contact center, you will be responsible for providing exceptional service to our patients, answering their calls, and assisting with scheduling appointments.
Key Responsibilities- Manage large volumes of inbound calls in a timely and efficient manner
- Follow company call guidelines when handling different types of calls
- De-escalate situations involving dissatisfied patients, offering support and assistance
- Verify patient insurance and benefits while on the line
- Schedule, reschedule, cancel, and confirm patient appointments
- Notify the Patient Contact Center Supervisor of any issues or technical problems
- One to two years of administrative experience, with at least one year of providing support
- Demonstrated ability to perform multiple tasks in a fast-paced environment
- Working knowledge of MS Office package
- Effective verbal and written communication skills
- Excellent interpersonal and rapport-building skills
- Ability to ask relevant questions to identify customer needs
- Proven problem-solving, negotiations, and decision-making skills
- Spanish/English bilingual
We offer a comprehensive benefits package, including medical and dental insurance, free vision care, 401(k) retirement plan, paid vacation and holidays, and life insurance.
VSP Vision is an equal opportunity employer and welcomes applications from qualified candidates without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.
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