Customer Service Representative
2 days ago
Job Summary
Mohawk Industries Inc is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering a high level of service and support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Customer Account Management
- Process sales orders and resolve customer product or service issues in a timely and efficient manner.
- Provide accurate and timely information to customers regarding their orders, products, and services.
- Customer Service
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Communication and Collaboration
- Communicate effectively with internal teams and external customers to resolve issues and meet customer needs.
- Collaborate with colleagues to ensure seamless communication and resolution of customer issues.
- Problem-Solving and Analytical Skills
- Analyze customer issues and develop effective solutions to resolve problems.
- Use critical thinking and problem-solving skills to resolve complex customer issues.
Requirements
- Education and Experience
- A High School Diploma or GED equivalency is required.
- 2 or more years of call center or customer service experience is preferred.
- Skills and Qualifications
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
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