Customer Service Representative

2 days ago


Warrendale, Pennsylvania, United States Mohawk Industries Inc Full time

Job Summary

Mohawk Industries Inc is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering a high level of service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Customer Account Management
    • Process sales orders and resolve customer product or service issues in a timely and efficient manner.
    • Provide accurate and timely information to customers regarding their orders, products, and services.
  • Customer Service
    • Respond to customer inquiries and resolve issues in a professional and courteous manner.
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Communication and Collaboration
    • Communicate effectively with internal teams and external customers to resolve issues and meet customer needs.
    • Collaborate with colleagues to ensure seamless communication and resolution of customer issues.
  • Problem-Solving and Analytical Skills
    • Analyze customer issues and develop effective solutions to resolve problems.
    • Use critical thinking and problem-solving skills to resolve complex customer issues.

Requirements

  • Education and Experience
    • A High School Diploma or GED equivalency is required.
    • 2 or more years of call center or customer service experience is preferred.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong analytical and problem-solving skills.
    • Ability to work effectively in a team environment.


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