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Customer Experience Coordinator

2 months ago

Warrendale, Pennsylvania, United States Microbac Full time
Job Summary

At Microbac, we are seeking a highly skilled Customer Relationship Coordinator to join our team. As a key member of our Customer Relationship team, you will play a vital role in providing exceptional customer service to our Tier III clients.

Key Responsibilities
  • Customer Experience: Ensure clients have a positive experience through proactive and professional customer service efforts.
  • Administrative Support: Execute a variety of administrative duties, including data entry, formulating reports, and developing informational materials.
  • Client Communication: Maintain a high level of professional contact with assigned Tier III clients, responding to inquiries and providing results and additional information that meets or exceeds their expectations.
  • Account Setup: Work with the CRM/CRS to ensure proper execution of the welcoming and onboarding process for all assigned Tier III accounts, including setting up programs and testing information in the laboratory information management system.
  • Problem-Solving: Collaborate with technical staff to uncover solutions to client needs and provide timely and effective communication.
  • Documentation: Set up accounts, file documents, and ensure documents are thoroughly and accurately completed.
  • Support Functions: May support sales team with various duties, including answering questions and preparing quotes.
Requirements
  • Customer Service Experience: Broad knowledge and proven experience in customer service.
  • Communication Skills: Excellent written and verbal communication skills.
  • Technical Knowledge: General technical industry knowledge, including a basic understanding of concepts, terminology, and instrumentation used.
  • Education and Experience: Bachelor's Degree in a field related to the sciences or 1 year of relevant experience preferred.
Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may also be made to enable individuals with disabilities to perform the essential functions in accordance with applicable law.