Customer Service Representative
4 weeks ago
Job Summary
The Hussmann Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This role requires a high level of customer service skills, with the ability to handle inbound calls and emails from customers or technicians 24/7/365.
Key Responsibilities
- Handle inbound calls and emails from customers or technicians, gathering vital details and identifying the appropriate course of action.
- Enter vital details related to service calls into the appropriate application, determining the priority of the service call and setting customer expectations.
- Monitor and dispatch service calls to technicians using the on-call application, escalating when necessary.
- Perform offline tasks as assigned by management, including but not limited to: Verisae, Corrigo (work order software).
Qualifications
- High School Diploma Required
- 1+ years of customer service experience
- Excellent telephone and communications skills
- Ability to work in a high call volume environment
- Good customer service skills and willingness to work flexible hours
- Basic PC skills, including experience in Microsoft Word and Excel
- Ability to work in a team environment and desire for continuous learning through cross-training
- Ability to follow procedures
- Ability to type a minimum of 40wpm
Benefits
Hussmann offers a comprehensive benefits package, including health, dental, and vision insurance, 401k with company matching contribution, discretionary 401k company contribution, tuition reimbursement program, life/disability insurance, family leave, Panasonic employee discounts, paid vacation and holidays, wellness program, identity protection, community stewardship, employee assistance program, and more.
Hussmann is a subsidiary of Panasonic USA and a leader in providing display merchandisers, refrigeration systems, installation, and services to food retailers around the world. We provide our customers with solutions to make their businesses better.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
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