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Customer Service Representative

4 weeks ago

Powder Springs, Georgia, United States VIMO INC Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at VIMO INC. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry.

Key Responsibilities:
  • Provide top-notch customer service through phone, email, and chat
  • Manage customer accounts and provide technical support
  • Enter application data accurately and efficiently
  • Respond to online chat inquiries in a timely and professional manner
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills to resolve customer issues
  • Flexibility and adaptability to changing projects and updates
  • Time and task management to prioritize multiple tasks
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and familiarity with CRM systems
What We Offer:
  • Paid training and onboarding program
  • Competitive hourly rate and performance-based incentives
  • Flexible work-from-home schedule
  • Collaborative and supportive team environment
  • 401K match and individual coverage HRA
  • Paid time off (PTO)