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Customer Service Representative

4 weeks ago

Powder Springs, Georgia, United States Rose International Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Rose International. As a key member of our service department, you will be responsible for providing exceptional customer service to internal and external customers, utilizing your in-depth knowledge of company products and procedures.

Key Responsibilities
  • Communicate effectively with store managers, maintenance personnel, and other customer personnel as needed.
  • Ensure rules of engagement (ROE) are understood, communicated, and executed by the fulfillment team.
  • Apply customer-specific ROE for processing work orders and updating online systems.
  • Prepare service repair quotes per customer-specific ROE.
  • Review and approve service work orders in collaboration with service managers and key stakeholders.
  • Coordinate and communicate fulfillment activities with respective area service managers, technicians, strategic account managers, service sales account managers, and project administrators.
  • Maintain customer records using Hussmann and customer-based automated systems.
  • Provide estimated times of arrival, fulfillment updates, and problem resolution to team and customers as needed.
  • Monitor customer account details for nonpayment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past-due receivables.
Requirements
  • High school diploma; associate degree preferred.
  • Capable of working effectively on diverse teams in a fast-paced work environment.
  • Ability to successfully manage multiple priorities/tasks in a fast-paced work environment with high attention to detail.
  • Strong verbal and written communication skills.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational and time management skills.
  • Able to meet short- and long-term deadlines.
  • Flexible to work outside normal working hours and weekends as required.
Benefits

For information and details on employment benefits offered with this position, please visit our website. Should you have any questions/concerns, please contact our HR Department via our secure website.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.