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Senior Customer Service Operations Manager
2 months ago
**Deine Aufgaben:**
- Beschwerden bearbeiten und Hintergründe recherchieren
- Individuelle Kundenantworten erstellen
- Prozesse und Services weiterentwickeln
- Datenschutzanfragen bearbeiten
- Betrugsvorfälle bearbeiten und verhindern
- Mahnwesen und Zahlungsrückforderungen bearbeiten
**Deine Profile:**
- Studium der Wirtschaftswissenschaften mit Schwerpunkt im Bereich Wirtschaftsrecht oder vergleichbare Studiengänge
- Erfahrung in einer vergleichbaren Funktion
- Fundiertes Fachwissen im Vertragsrecht und Datenschutz
- Erweiterte Kenntnisse im Mahnwesen und Betrugsprävention
- Ausgeprägte analytische Fähigkeiten und strukturierte Herangehensweise
- Gute Auffassungsgabe und Freude an der Einarbeitung neuer Themenfelder
- Talent, rechtliche Fragestellungen verständlich darzustellen
- Sorgfältige und selbstständige Arbeitsweise
- Lösungs- und kundenorientiertes Denken und Handeln
- Teamfähigkeit und Flexibilität
- Fließende Deutsch- und gute Englischkenntnisse
**Unsere Vorteile:**
- Persönliches Trainingsbudget von 2000€ und vier Trainingstagen pro Jahr
- Zugang zu Babbel für kontinuierliches Lernen
- Flexible Arbeitszeiten und Home Office
- 28 Tage Urlaub im Jahr
- Subventionierung der Mitgliedschaft bei Urban Sports Club
- Betriebliche Altersvorsorge mit 20% Unterstützung
- Deutschland Ticket mit 25€ pro Monat
- Umzugskostenpauschale für neue Mitarbeiter
**Komm zu uns und wachse mit uns**
