Insurance Customer Service Representative

2 weeks ago


Hamburg, New York, United States State Farm Insurance Full time

Job Summary
As a valued member of our team at State Farm Insurance, you will play a critical role in delivering exceptional customer service and support. Your primary responsibility will be to assist customers with their insurance needs by providing accurate and timely information. This includes processing policy changes and updates, handling incoming calls and emails regarding policy inquiries and claims, and collaborating with team members to resolve customer issues and ensure customer satisfaction.

Key Responsibilities
• Assist customers with their insurance needs by providing accurate and timely information
• Process policy changes and updates in the system
• Handle incoming calls and emails from customers regarding policy inquiries and claims
• Collaborate with team members to resolve customer issues and ensure customer satisfaction
• Maintain customer records and update information as needed
• Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
• Stay up-to-date with insurance products and industry trends to effectively assist customers
• Follow company policies and procedures to ensure compliance with regulations and guidelines
• Meet or exceed performance goals and targets set by the company

What We Offer
At State Farm Insurance, we are committed to providing our employees with the tools and resources they need to succeed. This includes ongoing training and development opportunities, a competitive compensation package, and a dynamic work environment that encourages collaboration and teamwork.



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