Customer Service Representative

3 days ago

Hamburg, New York, United States Northwest Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Teller and Customer Service Specialist to join our team at Northwest Bank. As a key member of our retail network team, you will provide exceptional customer service experiences by welcoming customers, efficiently processing transactions, and resolving problems.

Key Responsibilities
  • Achieve financial wellness activity goals by identifying referral opportunities and contributing to the overall office's sales performance goals
  • Assist customers and visitors with questions, problem resolution, and other needs, proactively engaging with customers to understand their needs and informing them of product/service features and benefits
  • Actively engage with and greet customers, taking ownership to resolve any customer issues or concerns
  • Balance teller drawer daily and participate in office meetings, operations meetings, and dual control balancing of vault, ATM, and other devices as needed
  • Deliver exceptional customer experiences, championing customers' financial wellness through delivery of exceptional customer service - both in person, over the phone, and through email communications
  • Exceptional delivery of our 5 Culture Promises
  • Complete educational training as assigned and self-educate using bank-designed programs and applications
  • Have general knowledge of all office systems and software, perform maintenance, and possess an in-depth knowledge of bank products, services, and digital offerings
  • Knowledge and adherence to all security and dual control processes
  • Responsible to participate in branch opening and closing tasks as needed
  • Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
  • Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
  • Work evening hours and weekends as scheduled, assigned, or necessary
  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment
Requirements
  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others, and facilitating the open exchange of ideas and information
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  • Knowledge of computers and the Teller System
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or equivalent preferred
  • Customer service experience preferred
  • Cash handling experience preferred
  • Banking and/or retail experience preferred

The pay range for this position is generally $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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