Spa Operations Manager

4 weeks ago


Hamburg, New Jersey, United States Crystal Springs Services Full time
Job Description

The Spa Director at Crystal Springs Services is responsible for overseeing the daily operations of the spa facilities. This includes managing staff, ensuring compliance with health and safety regulations, and maintaining high standards of quality, service, and cleanliness.

Key Responsibilities
  • Staff Management: Recruit, select, orient, train, assign, schedule, coach, counsel, and discipline staff as needed.
  • Operations: Prepare policies and standard operating procedures, implement production, productivity, quality, and patron-service standards, and determine and implement system improvements.
  • Financial Management: Develop and implement strategies to increase revenue and manage expenses.
  • Guest Satisfaction: Monitor, evaluate, and audit product and service offerings, initiate improvements, and build relationships with preferred patrons.
  • Regulatory Compliance: Ensure compliance with health and safety regulations, maintain safe, secure, and healthy facility environment, and maintain all spa licensing and inspections within local, state, and federal regulations.
Requirements
  • Education: High school or equivalent education required, Bachelor's Degree preferred.
  • Experience: Three years or more of spa management experience required.
  • Skills: Excellent interpersonal and sales-related skills, exceptional organizational and supervisory skills, and basic computer skills including MS Excel and MS Outlook.

Benefits: Discounted Minerals Sports Club Membership, 30% Dining/Retail Discount, 30% Spa Discount, Discounted Stays at the Hotels, Discounted admission to Events & Festivals, and Complimentary Golf.


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