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Customer Service Representative

2 months ago

Aurora, Colorado, United States Old Second National Bank Full time
Position Overview

About Us

Old Second National Bank has proudly served the Chicago community for over 150 years, focusing on the needs of both businesses and individuals. Our dedication to growth and exceptional service has earned us recognition as a Forbes Best-In-State Bank for Illinois. We invite you to be part of our ongoing success.

As a vital member of Old Second National Bank, you will play a key role in providing outstanding service to our clients.

Role Summary

The full-time Teller role involves delivering high-quality customer service, executing banking transactions, managing cash drawers, and making referrals as necessary.

Key Responsibilities

  • Provide tailored customer service, ensuring client satisfaction and efficiently resolving any issues.
  • Accurately process deposits, withdrawals, payments, and orders in accordance with established policies.
  • Manage cash handling and balance drawers with precision, promptly addressing any discrepancies.
  • Effectively utilize technology for transaction processing.
  • Contribute to achieving sales referral objectives.
  • Engage in training sessions to enhance professional skills and knowledge.
  • Be flexible with scheduling and willing to assist at different branches as needed.

Basic Qualifications:

  • High School Diploma or equivalent.
  • Prior experience in cash handling, customer service, or an office setting.
  • On-site presence is required for this position.
  • Availability during standard branch hours.

Essential Skills:

  • Outstanding customer service abilities.
  • Strong professional communication skills.
  • Attention to detail in cash handling.

Preferred Qualifications:

  • Significant experience in customer service, cash handling, and sales.
  • Demonstrated success in resolving customer concerns and delivering exceptional service.
  • Experience in cash drawer management and banking operations.
  • Bilingual skills in Spanish are a plus.

We appreciate your interest in a career with Old Second National Bank.