Centralized Patient Access Representative II
2 weeks ago
We are a leading healthcare provider in the Pacific Northwest, dedicated to delivering high-quality patient care and exceptional service. Our team is passionate about creating a true sense of belonging for all our employees, and we strive to offer a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules.
Job SummaryThe Centralized Patient Access Representative II is a key member of our Access Center team, responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care teams, and providing information and updates on a wide variety of topics related to their care. This role requires exceptional customer service skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities- Assist patients with scheduling appointments and navigating their healthcare needs
- Facilitate communication with patient care teams and provide updates on patient care
- Use computer systems to access patient information and complete complex tasks
- Work with referrals and insurance prior-authorization to ensure seamless patient care
- Initiate patient outreach as needed and schedule interpreter services
- May function as a Lead Advocate based on demonstrated skills and abilities
- High School Diploma or GED
- Two years of customer service experience or 6 months of meeting call center metrics in a CPAR-I role
- Proficient computer skills operating multiple systems in a windows-based environment
- Two years of office, clerical, or call center experience in a medical setting preferred
- Knowledge of medical terminology, referrals/orders, and medical insurance preferred
- Electronic Medical Record experience with EPIC preferred
- Familiarity with data entry and complex scheduling preferred
We offer a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. Our team is dedicated to our mission of partnering for healing and a healthy future, and we strive to create a work environment that is inclusive, supportive, and empowering. If you are passionate about delivering exceptional patient care and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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