Centralized Patient Access Representative II

2 weeks ago


Spokane, Washington, United States MultiCare Health System, Inc. Full time
About the Role

We are seeking a highly skilled and compassionate Centralized Patient Access Representative II to join our team at MultiCare Health System, Inc. As a key member of our Access Center, you will play a vital role in providing exceptional patient care and support to our patients and healthcare providers.

Key Responsibilities
  • Assist patients with scheduling appointments and facilitating communication with their care team
  • Provide information and updates on a wide range of topics related to patient care
  • Work with patients to navigate their healthcare needs and provide support with referrals and orders
  • Utilize computer systems and access large volumes of information to complete complex tasks on behalf of patients and providers
  • Collaborate with multiple medical specialty practice locations to ensure seamless patient care
Requirements
  • High School Diploma or equivalent required
  • Two years of customer service experience or six months of meeting call center metrics as a Centralized Patient Access Representative I
  • Proficient computer skills and experience with multiple systems in a Windows-based environment
  • Two years of office, clerical, or call center experience, preferably in a medical setting
  • Knowledge of medical terminology, referrals/orders, and medical insurance preferred
  • Electronic Medical Record experience, preferably with EPIC
  • Familiarity with data entry and complex scheduling preferred
Our Values

At MultiCare Health System, Inc., we are committed to our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness. These values guide every aspect of our organization, including how we provide patient care and what we expect from each other.

Why Join Our Team?
  • Belonging: We strive to create a true sense of belonging for all our caregivers
  • Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future
  • Market leadership: We are Washington state's largest community-based, locally governed health system
  • Employee-centric: We have been named Forbes America's Best Employers by State in 2023
  • Technology: We have been recognized as Most Wired health care system for 15 years
  • Leading research: Our MultiCare Institute for Research & Innovation has been conducting groundbreaking, clinical, and health services research for 40 years
  • Lifestyle: We offer a unique opportunity to live and work in the Pacific Northwest, with breathtaking natural beauty and outdoor recreation opportunities


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