Patient Access Representative

7 days ago


Spokane, Washington, United States Randstad Full time
Job Title: Patient Access Representative

We are seeking a highly skilled Patient Access Representative to join our team at Randstad. As a Patient Access Representative, you will be responsible for providing exceptional customer service to patients and families, ensuring accurate and timely registration and access to healthcare services.

Key Responsibilities:
  • Answer phones and respond to patient inquiries in a professional and courteous manner
  • Perform appointment making processes and ensure accurate patient registration
  • Verify patient demographics and payor coverage, and perform check-in, check-out, admit and discharge tasks
  • Build and maintain appointing templates and perform MyGH set up verification
  • Communicate with patients via multiple channels and provide excellent customer service
General Account Management:
  • Confirm and set up payor coverage structures and obtain prior authorization for services
  • Process appropriate items in the patient, claim edit and charge review work queues
  • Act as liaison to Patient Financial Services and the Health Plan, and communicate with external government payors and employers as necessary
  • Perform manual service capture and data entry, and act as liaison to Health Information Management Coding Specialist for facility specific coding issues
Customer Service:
  • Demonstrate excellent customer service and communication skills, treating customers with courtesy and respect
  • Adhere to HIPAA and patient confidentiality requirements, and may act as a guide when a patient accesses internal healthplan services

We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.



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