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Event Attendant

2 months ago

New York, New York, United States Ocean Casino Resort Full time
Job Overview

Position Summary

The Usher plays a vital role in ensuring an enjoyable experience for guests at Ocean Casino Resort. Reporting directly to the Box Office Manager, the Usher is tasked with delivering prompt, courteous, and efficient service to all visitors.

Key Responsibilities

  • Deliver a consistently high level of friendly service that surpasses guest expectations.
  • Manage event entry by verifying tickets and credentials.
  • Welcome guests and guide them to their designated seats while addressing their needs, inquiries, and feedback.
  • Assist in various tasks as needed, such as clearing portable seating after events, supporting cleanup efforts, or performing clerical duties.

Essential Job Functions

  • Ability to work in a casino environment, which may include exposure to secondhand smoke, loud noises, and the pressures of a fast-paced service setting.
  • Must be capable of standing for extended periods and moving throughout the Casino/Hotel premises.
  • Availability to work during holidays, weekends, and flexible shifts, including unusual hours.

Qualifications

  • Prior experience as an usher is preferred, but a willingness to learn is essential.
  • Exceptional guest service skills, including the ability to engage in conversation with visitors.
  • Friendly demeanor with a positive attitude.
  • Strong body language, facial expressions, and eye contact.
  • Flexible scheduling availability, particularly for evenings and weekends.
  • Proficient communication skills in English.

Perks and Benefits

  • Opportunities for Training & Development.
  • Complimentary meals during shifts.