Student Services Representative Position

4 weeks ago

Oakland, California, United States UC San Diego Full time
Job Summary

This position is responsible for providing excellent customer service to the general public and students at UC San Diego. The Student Services Representative will assist with registration, transcript requests, and other student services duties in a timely manner.

Key Responsibilities
  • Provide information about courses, certificate programs, and academic departments to students and the general public.
  • Register students via telephone, fax, email, and in person.
  • Process transcript requests, course description requests, certificate audits, and manage wait lists.
  • Resolve failed web enrollments and other student services duties.
  • Prepare appropriate forms and solve enrollment discrepancies.
  • Provide general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, My Extension student portal, veterans benefits, financial assistance, Workforce program, and disabled student services.
Requirements
  • Demonstrated ability to advise students and the general public regarding academic programs, policies, and procedures.
  • Demonstrated ability to accurately record and monitor expenses and funds and handle cash according to strict policies.
  • Demonstrated experience providing work direction and training to lower-level employees.
  • Demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail.
  • Skill in project management to organize and prioritize work assignments to meet all site objectives.
  • Knowledge of standard office equipment and basic computer hardware, and proven working knowledge of computer software, including Word and Excel.
  • Demonstrated ability to professionally handle stressful and difficult situations, and proven sensitivity to customers' needs and concerns.
  • Proven ability to interpret established policies and administrative regulations, and make independent decisions to initiate action and follow-through.
  • Proven work experience conveying information in a clear and effective manner both in written and oral format.
  • Excellent communication skills, both oral and written, including experience in dealing with the public with diplomacy, tact, and flexibility with a diverse customer base.
  • Excellent knowledge of English grammar, spelling, and punctuation.
  • Demonstrated experience in establishing and maintaining effective working and reporting relationships with a wide variety of people, departments, businesses, and associations.
  • Demonstrated work experience showing responsibility for tracking, managing, and maintaining confidentiality of financial, personal, and academic records.
  • Ability to multi-task, work in a fast-paced environment, and meet deadlines with frequent interruptions.
Working Conditions
  • Overtime may be required during quarterly peak enrollment.
  • Must be willing to work alternating Saturdays (one to three Saturdays per month).
  • No vacation time approved during peak periods each quarter.
  • Must be willing to work altered work schedule as required that will be between the hours of 7:30am - 6:30pm.
  • Must be willing to work at the La Jolla main campus (8980), University City Center (UCC), or Downtown (Park and Market).
  • Background and/or finger-printing checks required due to handling of money.
  • This position meets the requirements for a mandated reporter under CANRA.

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