Body Shop Operations Manager

7 days ago


Portland, Oregon, United States Papé Group Full time

**Job Summary**

We are seeking a highly skilled and experienced Body Shop Operations Manager to join our team at Papé Group. As a key member of our organization, you will be responsible for directing all activities of our full-service Body Shop, ensuring the highest level of customer satisfaction and operational efficiency.

**Key Responsibilities**

• Supervise and manage a team of skilled technicians and administrative staff to perform crash type and refinishing type repairs to medium and heavy-duty trucks.

• Oversee and direct Body Shop activities to achieve projected volumes, profits, and goals, while maintaining a safe and healthy work environment.

• Develop and implement effective customer and insurance estimates, ensuring accurate and timely completion of repairs.

• Foster strong relationships with customers and insurance providers, resolving issues and concerns in a professional and courteous manner.

• Collaborate with department managers to determine and maintain staff levels, ensuring optimal customer service and expense management.

• Provide coaching, counseling, and training to team members, promoting a culture of continuous improvement and excellence.

• Manage equipment needs, including tooling, budgeting, and capital expense requests, ensuring optimal resource allocation.

• Oversee warranty work and claims, ensuring customer satisfaction and compliance with company policies and procedures.

• Analyze and utilize various monthly reports to inform decision-making, monitor progress, and meet goals and projections.

• Maintain a strong focus on safety, adhering to environmental laws, safety laws, and OSHA regulations.

• Prior experience in leading a team and knowledge of all phases of truck repair is preferred. Must have prior operational experience with an understanding of budgeting, staffing, and personnel procedures.

• Basic computer skills, including Microsoft programs, are required. Self-motivation, leadership skills, and the ability to maintain good customer and employee relations are essential.



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