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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Rose International. As a key member of our customer support organization, you will be responsible for providing exceptional service to our customers, resolving complex issues, and driving customer satisfaction.
Key Responsibilities- Provide timely and accurate responses to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain knowledge of our products and services to provide expert support
- Meet or exceed customer satisfaction and resolution targets
- 5+ years of experience in customer service or a related field
- Strong knowledge of CRM systems and software applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required; degree in a related field preferred
- Experience with order management and fulfillment processes
- Knowledge of industry-specific software and systems
- Ability to work in a team environment and collaborate with cross-functional teams
- Strong analytical and problem-solving skills
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance