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Customer Service Representative

2 months ago


Iowa City, Iowa, United States Rose International Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Rose International. As a key member of our customer support organization, you will be responsible for providing exceptional service to our customers, resolving complex issues, and driving customer satisfaction.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain knowledge of our products and services to provide expert support
  • Meet or exceed customer satisfaction and resolution targets
Requirements
  • 5+ years of experience in customer service or a related field
  • Strong knowledge of CRM systems and software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; degree in a related field preferred
Preferred Qualifications
  • Experience with order management and fulfillment processes
  • Knowledge of industry-specific software and systems
  • Ability to work in a team environment and collaborate with cross-functional teams
  • Strong analytical and problem-solving skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance