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Customer Service Representative

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Iowa City, Iowa, United States Chad Burtch - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with our clients, understanding their needs and providing personalized service to ensure their satisfaction.
  • Provide Exceptional Customer Service: Respond promptly and accurately to customer inquiries, resolving issues and providing clear explanations of insurance options and policies.
  • Insurance Education and Consultation: Use a customer-focused approach to educate clients about insurance options, identifying their needs and providing tailored solutions.
  • Communication and Collaboration: Effectively communicate with clients and internal team members to ensure seamless service delivery and promote business growth.
Requirements
  • Customer Service Focus: Demonstrated commitment to delivering exceptional customer service and building strong relationships.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and internal stakeholders.
  • Problem-Solving: Proactive approach to problem-solving, with a focus on finding solutions that meet client needs.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within our agency.
  • Benefits Package: Comprehensive benefits package, including paid time off and health benefits.