Medical Services Team Lead

3 weeks ago


Phoenix, Arizona, United States Area Wide Protective (AWP) Full time

The company Area Wide Protective (AWP) continues to grow and expand its services. As a key member of the team, the Dispatch Supervisor will play a crucial role in achieving the organization's goals and objectives.

Key responsibilities include supervising and developing the Order Takers/Support Center team members, providing exceptional customer service, and overseeing order status and delivery arrangements.

The ideal candidate will possess strong leadership skills, be able to manage multiple tasks effectively, and exhibit a high level of diplomacy and discretion when interacting with customers, vendors, and team members.

Key Responsibilities:

  • Manage and develop a large team of Order Takers/Support Center team members
  • Provide the highest level of customer service and satisfaction
  • Oversee order status, delivery arrangements, and services
  • Conduct job service checks for jobs that have been out for 30 days or more
  • Interact and communicate professionally and effectively with all levels of employees, management, vendors, customers, and external partners
  • Build relationships with City Municipalities to ensure project efficiency and quality
  • Ensure that the team has all necessary equipment
  • Conduct Safety meetings and Approve Payroll

Benefits:

  • All traditional benefits offered, including 3 medical plan options and 2 dental plan options
  • Additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Health Savings and Flex Spending Accounts Available
  • Paid Time Off & Paid Holidays
  • AWP named one of America's Greatest Workplaces 2023 for Diversity

Area Wide Protective (AWP) is an equal opportunity employer and welcomes applications from diverse candidates.



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