Senior Customer Operations Manager
2 weeks ago
Unlock Your Potential as a Senior Customer Operations Manager
Kenosha Branch
Join a Team that Empowers Exceptional Customer Experiences
At Uline, we're passionate about delivering fast, friendly, and customer-focused service. As a Senior Customer Operations Manager, you'll play a key role in empowering our team to minimize order delays and deliver exceptional experiences for our customers.
Key Responsibilities
- Lead Backorder and Custom / Drop-Ship operations, focusing on quality, speed, and accuracy.
- Analyze department results to identify trends and improvement opportunities, guiding leaders to optimize performance.
- Track and report key metrics, including gross profit, return, vendor performance, and customer feedback.
- Collaborate with Uline teams to enhance customer service processes and identify new product opportunities.
- Build strong vendor relationships to resolve issues quickly and enhance service quality.
Requirements
- Bachelor's degree.
- 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
- Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
- Travel to Uline's North American branches and to vendors.
Benefits
- Comprehensive medical, dental, vision, and life insurance coverage, plus wellness programs.
- 401(k) with 6% employer match and multiple bonus programs, including profit sharing.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
About Uline
Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations.
We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
Explore our website to learn more about our exceptional benefits and perks.
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