Senior Customer Operations Manager

2 weeks ago


Kenosha, Wisconsin, United States Uline Full time

Unlock Your Potential as a Senior Customer Operations Manager

Kenosha Branch

Join a Team that Empowers Exceptional Customer Experiences

At Uline, we're passionate about delivering fast, friendly, and customer-focused service. As a Senior Customer Operations Manager, you'll play a key role in empowering our team to minimize order delays and deliver exceptional experiences for our customers.

Key Responsibilities

  • Lead Backorder and Custom / Drop-Ship operations, focusing on quality, speed, and accuracy.
  • Analyze department results to identify trends and improvement opportunities, guiding leaders to optimize performance.
  • Track and report key metrics, including gross profit, return, vendor performance, and customer feedback.
  • Collaborate with Uline teams to enhance customer service processes and identify new product opportunities.
  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Requirements

  • Bachelor's degree.
  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
  • Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
  • Travel to Uline's North American branches and to vendors.

Benefits

  • Comprehensive medical, dental, vision, and life insurance coverage, plus wellness programs.
  • 401(k) with 6% employer match and multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program covering professional continuing education.

About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations.

We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.

Explore our website to learn more about our exceptional benefits and perks.



  • Kenosha, Wisconsin, United States Uline Full time

    Job Title: Senior Customer Operations ManagerUline is seeking a Senior Customer Operations Manager to join our team. As a Senior Customer Operations Manager, you will be responsible for managing backorder and custom/drop-ship operations, guiding leaders in analyzing department results, tracking and reporting gross profit, return, vendor performance, and...


  • Kenosha, Wisconsin, United States Uline Full time

    Empowering Customer SuccessUline is seeking a Senior Customer Operations Manager to join our team in Kenosha, WI.About the RoleAs a Senior Customer Operations Manager, you will be responsible for managing backorder and custom/drop-ship operations, focusing on quality, speed, and accuracy. You will guide leaders in analyzing department results for trends and...


  • Kenosha, Wisconsin, United States Uline Full time

    Unlock Your Potential as a Senior Customer Operations ManagerAt Uline, we're passionate about delivering exceptional customer experiences. As a Senior Customer Operations Manager, you'll play a key role in empowering our team to minimize order delays and deliver the legendary service our customers love.About the RoleManage Backorder and Custom / Drop-Ship...


  • Kenosha, Wisconsin, United States Uline Full time

    Senior Customer Operations ManagerAt Uline, we're committed to delivering exceptional customer experiences. As a Senior Customer Operations Manager, you'll play a key role in empowering our team to minimize order delays and deliver the exceptional service our customers love.Better TogetherThis position is on-site, and we're looking for individuals who share...


  • Kenosha, Wisconsin, United States Uline Full time

    About the Role:As a Senior Customer Operations Manager at Uline, you will play a key role in empowering our team to minimize order delays and deliver exceptional customer experiences. This legacy of fast, friendly, and customer-focused service is what sets us apart, and we're looking for someone to continue this tradition.Key Responsibilities:Manage...


  • Kenosha, Wisconsin, United States Uline Full time

    Senior Manager of eCommerce OperationsAre you an innovative leader with a passion for digital commerce and analytical insights? In the role of Senior Manager of eCommerce Operations, you will take charge of defining the online strategy, inspiring a dedicated team, and enhancing the digital shopping experience for our clientele.Key Responsibilities Drive the...


  • Kenosha, Wisconsin, United States Uline Full time

    Senior Manager of eCommerce OperationsAre you an innovative leader with a keen interest in digital commerce and analytical insights? In the role of Senior Manager of eCommerce Operations, you will take charge of defining the online strategy, inspiring a dynamic team, and enhancing the digital shopping experience for our clientele.Key Responsibilities Direct...

  • Senior Manager

    4 weeks ago


    Kenosha, Wisconsin, United States Uline Full time

    Unlock Your Potential as a Senior Manager at UlineJoin Our Team of Customer Service ExpertsAt Uline, we're passionate about delivering exceptional customer experiences. As a Senior Manager, you'll play a key role in empowering our team to minimize order delays and deliver outstanding service to our customers.Key Responsibilities:Lead the Backorder and Custom...

  • Senior Manager

    1 month ago


    Kenosha, Wisconsin, United States Uline Full time

    Position OverviewUline is seeking a highly skilled Senior Manager to oversee our Backorder and Custom / Drop-Ship operations. As a key member of our team, you will be responsible for ensuring the highest level of quality, speed, and accuracy in our operations.Key ResponsibilitiesLead a team of leaders in reviewing and analyzing department results to identify...

  • Senior Manager

    2 weeks ago


    Kenosha, Wisconsin, United States Uline Full time

    Position OverviewUline is seeking a highly skilled Senior Manager to oversee our Backorder and Custom / Drop-Ship operations. As a key member of our team, you will be responsible for ensuring quality, speed, and accuracy in our operations.Key ResponsibilitiesLead a team of leaders in reviewing and analyzing department results to identify trends and...

  • Senior Manager

    4 days ago


    Kenosha, Wisconsin, United States Uline Full time

    Job SummaryUline is seeking a Senior Manager to oversee our Backorder and Custom / Drop-Ship operations. This role requires a strong focus on quality, speed, and accuracy, as well as the ability to direct leaders and monitor department results.Key ResponsibilitiesLead the development and implementation of strategies to improve operational efficiency and...

  • Senior Manager

    1 month ago


    Kenosha, Wisconsin, United States Uline Full time

    Job SummaryUline is seeking a Senior Manager to oversee our Backorder and Custom / Drop-Ship operations. This role requires a strong focus on quality, speed, and accuracy, as well as the ability to direct leaders and monitor department results.Key ResponsibilitiesLead the review and analysis of department results to identify trends and opportunities for...


  • Kenosha, Wisconsin, United States Horizon Construction Group LLC Full time

    Job Type:Full-timeDescription:About Horizon Construction Group LLC: Horizon Construction Group LLC has been a leading entity in integrated development, construction, and property management since its inception. Our dedication to quality and ethical practices is at the core of our operations. We focus on multi-family residential projects and comprehensive...


  • Kenosha, Wisconsin, United States Uline Full time

    Senior Distribution ManagerUline is seeking a highly experienced and skilled Senior Distribution Manager to oversee the daily operations of our Kenosha warehouse.Key Responsibilities:Lead a team of 700+ warehouse employees and managers to deliver exceptional customer service and same-day shipping.Develop and implement strategies to improve warehouse...


  • Kenosha, Wisconsin, United States Uline Full time

    Senior Distribution ManagerLead a High-Performing Warehouse TeamUline, a leading distributor of shipping, industrial, and packaging materials, seeks a seasoned Senior Distribution Manager to oversee its expansive Kenosha warehouse. As a key member of our leadership team, you will be responsible for guiding all aspects of day-to-day multi-site warehouse...


  • Kenosha, Wisconsin, United States Uline Full time

    Senior Distribution ManagerLead a High-Performance Warehouse TeamUline, a leading distributor of shipping, industrial, and packaging materials, seeks a seasoned Senior Distribution Manager to oversee its expansive Kenosha warehouse. As a key member of our leadership team, you will be responsible for guiding all aspects of day-to-day multi-site warehouse...


  • Kenosha, Wisconsin, United States Uline Full time

    Senior Category ManagerAre you a driven leader with a passion for product marketing? Do you have a talent for inspiring a dynamic team? We're looking for a Senior Category Manager to oversee their own product line and drive growth at Uline.Key ResponsibilitiesDirect a team of Product Associates to select new products and maintain the current product...


  • Kenosha, Wisconsin, United States Legrand NA Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our Lighting Sector team at Legrand NA. As a key member of our team, you will be responsible for the complete management of designated product lines, including new product development, quality, cost, offer rationalization, sales support and training, marketing, promotional...


  • Kenosha, Wisconsin, United States Legrand North America Full time

    Job SummaryWe are seeking a Senior Product Manager to join our team at Legrand North America. This role will be responsible for the complete management of designated product lines, including new product development, quality, cost, offer rationalization, sales support and training, marketing, promotional activities, forecast, inventory management, operations...


  • Kenosha, Wisconsin, United States Weiman Products LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Materials Manager Senior to lead our supply chain operations and ensure the efficient movement of materials in support of manufacturing needs and customer requirements.Key Responsibilities:Develop and implement strategies to optimize material flow and inventory levels while meeting customer delivery...