Service Manager

1 month ago


Kenosha, Wisconsin, United States Palmen Motors Kenosha Campus Full time
Job Overview

Palmen Motors Kenosha Campus is seeking a highly skilled Service Advisor to oversee the entire service department, ensuring it is profitable and running smoothly. As a key member of our team, you will be responsible for staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

We offer a competitive compensation package, including paid time off, flexible scheduling, creative pay plan options, health insurance, wellness plans, and a 401K program with a company match. Our commitment to employees far exceeds the opportunity for career growth, and we're looking for the best to grow our family here at Palmen Motors.

Key Responsibilities
  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  • Spend quality time building relationships with the customers
Requirements
  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred

At Palmen Motors, we take pride in being a family-owned and operated business with a commitment to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.



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