Guest Service Representative

1 day ago


Lexington, Kentucky, United States Relais & Châteaux Full time

Job Summary:

The Guest Service Agent is a key member of our team, responsible for delivering exceptional guest experiences and ensuring the highest level of customer satisfaction. As a representative of Relais & Châteaux, you will be the face of our property, providing warm and personalized service to our guests.

Key Responsibilities:

  • Greet and register guests, ensuring a smooth and efficient check-in process
  • Provide exceptional customer service, addressing guest inquiries and resolving any issues in a timely and professional manner
  • Check guests out of the hotel, ensuring a seamless and personalized experience
  • Act as an ambassador for our property, promoting our services and amenities to guests
  • Collaborate with other departments to ensure seamless guest experiences

Requirements:

  • Previous hospitality experience preferred, but not required
  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience

Benefits:

  • Medical, vision, and dental insurance
  • 401K plan
  • Discounts at other Relais & Châteaux properties worldwide


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