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Client Services Coordinator

2 months ago

San Diego, California, United States Banfield Pet Hospital Full time

Client Services Coordinator - Job Overview

The primary responsibility of a Client Services Coordinator is to assist clients with inquiries related to Wellness Plans, service offerings, billing, and online support through various communication channels.

Key Responsibilities:

  • Embody and promote the core values within oneself and the team.
  • Address client concerns by diagnosing issues, providing explanations, and ensuring satisfactory resolutions.
  • Assess client requirements and suggest suitable products or services.
  • Collaborate with team members to meet collective goals and achieve individual performance metrics.
  • Manage a substantial volume of client interactions via telephone, email, and online chat.
  • Perform additional assigned tasks as needed.

Working Conditions:

  • Ability to engage with a computer for prolonged periods.
  • May necessitate working beyond standard hours to fulfill obligations.
  • Strong communication and problem-solving skills are essential.
  • Capability to lift up to 50 pounds and undertake physical duties.
  • Comfortable in an environment that includes animals.

Qualifications:

  • Preferred: Associate's degree or equivalent professional experience.
  • At least one year of experience in customer service or a call center environment.
  • Proficient communication and multitasking skills.
  • Exceptional client interaction and active listening abilities.

Banfield Pet Hospital is committed to creating a diverse and inclusive workplace where every individual is valued. We provide equal employment opportunities to all candidates based on job-related criteria.

We are an equal opportunity employer and uphold a drug-free and smoke-free workplace in accordance with company policy and applicable laws.