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Customer Service Ambassador

2 months ago

Grandview, Missouri, United States Mr Plumbing Full time
Job Opportunity: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our dynamic team at Mr. Plumbing. As a key member of our team, your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and supporting customers with their orders.

Key Responsibilities:

  • Customer Service: Listen attentively to customer concerns, record and resolve issues in a timely and professional manner.
  • Order Management: Assist customers with their orders, provide updates on order status, and offer product information.
  • Communication: Manage incoming customer inquiries, respond to emails and chat messages, and collaborate with the credit department to settle credit disputes.
  • Team Collaboration: Work closely with our team to ensure seamless customer service and support.

Requirements and Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: Prior customer service experience is beneficial, but not required.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and flexibility to work varied hours.