Customer Service Representative
1 day ago
About The Auto Club Group
The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to over 14 million members across 14 states and 2 U.S. territories.
Job Summary
We are seeking a highly motivated and customer-focused Branch Customer Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting ACG products and services, and contributing to the growth and success of our organization.
Key Responsibilities
- Provide sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Respond to customer inquiries and refer to senior staff or agent when appropriate.
- Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets.
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
Requirements
- High School Diploma or equivalent.
- Working in a customer-focused environment.
- Providing customer-focused service and timely solutions to problems.
- Microsoft Office applications.
- Taking personal responsibility in seeking solutions to problems.
- Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
What We Offer
- A competitive hourly wage of $13.67-$21.26 with additional incentives and an annual bonus potential based on performance.
- Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave, and paid time off.
- A dynamic and inclusive work environment with opportunities for professional growth and development.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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