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Customer Service Representative

2 months ago

Greenville, South Carolina, United States CEF Solutions Inc Full time
About CEF Solutions Inc.

Cef Solutions Inc. is a leading provider of Business Process Outsourcing (BPO) and Consulting Services specializing in delivering Operations Management, Process Engineering, and Cost Optimization solutions to clients in the Customer Services industry.

We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide technical support and assistance to customers on consumer electronic products and mobile products.
  • Document all customer interactions and transactions accurately.
  • Escalate complex issues to supervisors as needed.
  • Provide end-to-end support to customers by taking ownership of their pending or outstanding cases.
Requirements
  • High school diploma or equivalent with at least 3 years of call center experience.
  • Associate's degree or above with at least 1 year of call center experience.
  • Excellent verbal and written communication skills in English.
  • Prior experience in servicing customers within the consumer electronics industry is preferred.
Working Conditions

This is a full-time position that requires working in a fast-paced office environment. The successful candidate will be required to work on-site in the Greenville, SC office.