Customer Experience Representative

3 days ago


Port Saint Lucie, Florida, United States Allied Universal Full time

**Job Summary**

We are seeking a highly motivated and experienced Technical Support Specialist to join our dynamic team at Allied Universal. This role is responsible for providing exceptional customer service and technical support to our clients, ensuring their needs are met and exceeded.

The ideal candidate will have a minimum of two years of experience in a technical customer service call center environment, with a strong understanding of customer service and customer relations. They will also possess excellent communication skills, both written and verbal, and be able to work effectively in a team environment.

**Responsibilities**

  • Provide direct support and guidance to customers via phone, email, and chat platforms.
  • Tackle a variety of problems in technical systems with skill and accuracy.
  • Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level.
  • Willingsness and Ability to be cross trained in other areas of the department.

**Requirements**

  • High school diploma or equivalent.
  • Minimum of two (2) years of work experience in a Technical Customer Service Call Center.
  • Strong understanding of customer service and customer relations.
  • Excellent communication skills, both written and verbal.

**Benefits**

  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.

**Salary**

$17.00 per hour, with increased rate for bilingual French (Canadian) speaking representatives of $18.00 per hour.



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