Customer Experience Associate
3 days ago
We are seeking a skilled Customer Service Representative to join our team in Palm Beach County. As a key member of our service delivery team, you will be responsible for providing exceptional customer service to clients and resolving their concerns in a professional manner.
About the Role:
- You will answer inbound calls from customers and respond to their inquiries in a timely and efficient manner.
- You will possess strong product and service knowledge to provide accurate information to customers and resolve their issues.
- You will communicate effectively with customers via phone, email, or other means to ensure their satisfaction.
- You will work collaboratively with internal teams to research and resolve customer complaints and issues.
- You will maintain a high level of professionalism and adaptability in a fast-paced environment.
Requirements:
- High school diploma or equivalent required; some college education preferred.
- 1-5 years of experience in a customer-facing role, preferably in a call center or retail environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Strong computer skills and proficiency in Microsoft Office.
What We Offer:
- A competitive salary range of $16.50-$20.00 per hour, depending on experience.
- A comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan options.
- The opportunity to work with a nationally recognized staffing company that prioritizes employee growth and development.
- A dynamic and supportive work environment with opportunities for advancement.
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