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Office Administration Coordinator

2 months ago

Katy, Texas, United States Zara Pham - State Farm Agent Full time
Job OverviewPOSITION SUMMARY:
As the Office Administration Coordinator for Zara Pham - State Farm Agent, you play a crucial role in ensuring the smooth operation of our agency and the satisfaction of our clients. Your focus is on building strong client relationships and serving as a bridge between customer needs and our agency's various departments. You enhance the lives of our clients by effectively promoting relevant products and services.

KEY RESPONSIBILITIES:
  • Develop and maintain strong customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Foster enduring and productive customer relationships.
REQUIRED QUALIFICATIONS:
  • Preferred experience in sales, whether in outside sales, inside sales, retail, or telemarketing.
  • Experience in managing client relationships is advantageous.
  • Interest in marketing tailored products and services to meet customer needs.
  • Exceptional communication skills, including written, verbal, and listening abilities.
  • Commitment to providing excellent customer service.
  • Ability to anticipate and understand customer needs effectively.
  • Strong relational skills to connect with customers.
OFFERED BENEFITS:
  • Paid time off, including holidays and personal/sick days.
  • Compensation structure that includes salary plus commission/bonus.
  • Health insurance benefits.
  • Opportunities for professional growth and advancement within the agency.