Senior Client Services Manager

3 weeks ago

Pittsburgh, Pennsylvania, United States Free Market Health Full time
Job Description

Free Market Health is seeking a highly skilled Senior Client Services Manager to join our Operations team. As a key member of our team, you will be responsible for delivering exceptional operational support, project management, and communication to our clients.

Key Responsibilities:

  • Provide project management, guidance, and oversight to all operational client activity related to service delivery.
  • Develop and implement operational timelines, project plans, and milestones to effectively manage and execute client operational activity.
  • Establish a strong process to track progress of activities using a Project Plan, conduct regular update calls, and maintain a task log until all items are completed.
  • Provide leadership and oversight regarding project management by other operational team members on all aspects of the process to include the gathering and managing of client requirements, directing internal partners in the management and delivery of services as outlined in agreed upon project plan.
  • Work with key stakeholders to define and acquire all necessary resources and to ensure support for project goals when needed.
  • Manage benefit change requests and configuration updates to system logic.
  • Ability to work independently as well as part of an extended, cross-functional team.
  • Capability to identify processes, functions, and procedures requiring improvement, then develop and execute appropriate solutions.
  • Train, develop, and mentor new hires.

Requirements:

  • 4-6 years of experience in a client-facing role.
  • 1-2 years of experience in the specialty pharmacy or PBM space (preferred).
  • Proven ability to execute and track successful delivery of strategic initiatives.
  • Strong communication and interpersonal skills.
  • Demonstrated ability managing projects, utilizing proven project management processes.
  • Effective organizational skills as well as excellent management and prioritization skills.
  • Excellent PC skills including Microsoft Office and Internet experience.
  • Excellent verbal and written communication and presentation skills.
  • Strong analytical and problem-solving skills.
  • Proven ability to work cross-functionally with different teams, both internally and externally.
  • Demonstrates a level of operational understanding in analytical thinking, process development and improvement, problem solving, communication, and planning that will drive organizational efficiencies and client satisfaction.
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.

Benefits and Perks:

  • Comprehensive healthcare coverage, including medical, dental, vision.
  • Paid holidays and unlimited paid time off.
  • 401(k) savings plan with company match.
  • Remote and in-office flexibility.

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