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Customer Experience Associate

2 months ago

Appleton, Wisconsin, United States Macys Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our At Your Service Center team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide an exceptional customer experience by ensuring the customer is always the #1 priority
  • Acknowledge customers in a friendly and helpful manner
  • Assist customers in all aspects of the total store experience, including customers using devices to shop and compare
  • Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
  • Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
  • Be proficient in Macy's point of sale systems and all transactions, including processing returns and non-congruent items
  • Demonstrate knowledge of store products and services to drive sales and minimize returns
  • Sell gift cards and work to resolve customers' Macy's card issues, as needed
  • Follow store's audit policies and procedures
  • Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
Requirements
  • Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
  • Flexible availability, including days, evenings, weekends and holidays
  • Ability to communicate and share information with diverse groups of customers and peers
  • Self-starter in adapting quickly to changing customer expectations and needs
  • Resourceful and able to adapt quickly to changing priorities
  • 1-2 years retail or customer service experience preferred
Physical Requirements
  • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
  • Frequent use of computers and handheld electronic equipment
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision
  • Lifting and moving items weighing up to 25 lbs